Make sure that the software and adapter are using
the same COM port
Change the COM port number for software and
Look for a conflict with a another program or
Try a different program to verify adapter
Try installing the adapter on a different
Does your adapter work on every computer?
In our experience the adapter works on a
majority of hardware for the supported operating systems. There are cases where the adapter will not work with
the existing hardware or software.
What if my serial device has a male
connector (with pins)?
Our adapter ships with a 9-pin male plug. This
is the same connector found on the back of computers with a serial port. If
your serial device also has a male plug then you need to use the supplied
gender changer. This is a double ended female to female connector that will
allow you to plug your device into the adapter.