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Troubleshooting a Direct Modem Connection Modem Fails to Dial The phone line is not configured for outbound dialing. Check to see that: Turn handshaking on or off on the Direct Modem Connection screen. Some modems require that handshaking be set to allow the modem to dial. Settings can be first tested by using the Modem Test Screen. Try turning the RTS and DTR enable on or off, adjust both the Type Handshake to None or RTS. Try a different Attention string. If the Attention string is invalid for the modem in use, then the modem will not be able to continue. Try the different Attention strings available in the Templates on the Direct Modem Connection form. Modem Dials NIST but Doesn't Synchronize Try turning RTS handshaking off (if it is on). The modem might be waiting for a change in state from the communication port that never comes. Try turning off Flow Control and/or MNP data compression in the modem. An Attention string of AT&K0%C0 will often do both on many modems. Try |