Troubleshooting Timeserver List

The timeserver list contains a list of timeservers to be used by ClockWatch. While they have all been verified, not all timeservers are available to all users at all times.

A specific timeserver doesn't reply

You can use the timeserver test screen to check if connection is possible and verify that the protocol is supported.

None of Timeservers reply

You can use the timeserver test to determine if communication is available over the Internet at all. If you find only certain protocols reply (such as ping) then you may be behind a firewall that prevents communication of the ports that timeservers commonly use. See section on using ClockWatch behind Firewalls.

The timeserver I want to use isn't on the list

You can add a new timeserver using the "Add" button at the top of the timeserver list.

Troubleshooting Clock Setting Options

When ClockWatch doesn't make time settings when you expect, you should check that:

1. ClockWatch was running when you expected the setting to be made. ClockWatch must be running in either the desktop, in the taskbar, the system tray or as a Service.

2. The clock setting option is correct for both the level of accuracy you are trying to maintain and the specific accuracy of the computer you are running. Generally, we recommend that you run ClockWatch in the peri