Drives | Cables | Technical Information | Connecting a Drive | FAQ |
|
|
Frequently Asked QuestionsThe following FAQ is intended to help answer any questions you may have about using a SATA drive with a DVR. |
CONNECTION QUESTIONS |
What interfaces will be offered for connecting a SATA external to the DVR? The interface available today is external SATA (eSATA). Regular SATA cables will not plug into the back panel of the Explorer 8300.How can I tell which cable I need? Study the above pictures of the SATA and eSATA plugs. Notice that the internal SATA cable has a notch in the connector and the eSATA cable does not. Check your DVRs connector for a notch.Is it okay to disconnect a SATA external drive from a DVR? Users are advised not to unplug, or disconnect the SATA drive while the DVR unit is plugged in or operating. To safely disconnect the drive from a DVR, first unplug the DVR from its power source, wait 10 seconds, and then disconnect the SATA drive.Is a SATA external drive compatible with any DVR? SATA external drive have been successfully used with the Scientific-Atlanta Explorer 8300 series (8300 HD, 8300 MR, and 8300 HD-MR Digital Video Recorders). It works with many cable companies/8300HD boxes, but not all. It depends primarily on which DVR operating software is running on your box.. Cable boxes that run the SARA software are compatible, those that run the Passport software are not. Most Cox cable subscribers with the 8300HD are fully compatible. Time Warner's 8300HD boxes are also compatible.To check which software is on your cable box:
|
CABLE BOX QUESTIONS |
What about digital rights management (DRM) and content protection? The SATA external drive is designed to work in conjunction with the DRM protection scheme that currently exists in the Explorer 8300 series as implemented by Scientific-Atlanta. All recorded programs saved to the drive are encrypted and will only work with that specific DVR.What if my DVR malfunctions or my cable provider decides to upgrade or swap out my DVR with a new one? Any previously recorded content on your SATA external drive will not be available for viewing on your new DVR, and the SATA external drive will have to be reformatted before use, causing all recordings that were previously saved to be erased.How can I tell if a recorded show is stored on the internal DVR drive or the external SATA external drive? The DVR does not allow users to see where the content is stored, internally or externally. However, a list of recorded programs is stored on the internal DVR's drive. This can be useful when trying to diagnose and solve technical issues between the external SATA drive and the internal drive. To do this, the external SATA drive must first be safely disconnected. The programs that have been stored on the external drive will show up in the DVR's recorded list, but they won't be available to be viewed.How will users know when the SATA external drive is almost out of recording space? When trying to schedule the next recording, the DVR will provide an on screen warning if there is insufficient space available. If this is the case, users may find it necessary to delete some previously recorded programs. |
EXTERNAL DRIVE QUESTIONS |
Is the SATA external drive "portable"? No, the SATA external is not a portable drive. This drive is not designed to be used as an attachment to a PC or even another cable box.Can I use a SATA external drive on multiple DVRs in the house? Moving a SATA drive from one DVR unit to another will require reformatting before use on another DVR, causing all recordings that were previously saved to be erased.What will happen if the SATA external drive is plugged into a PC? If you connect the SATA external drive to a PC, the recorded content will not be viewable. Users will be prompted to reformat the drive before the device can be used, causing all content to be erased.I always defragment the hard disk on my home computer. Does the SATA drive require defragmenting? No. Your SATA drive does not require defragmenting. Hard disk fragmentation is caused by two things - small files that take up only a portion of a sector on the disk, plus constant addition, and deletion of small files that creates gaps in the media on the drive. Both situations make it hard to find a large continuous block of disk space for storing new content. Since DVRs record a small number of very large files, a disk defragmenter isn't necessary.Additional Information Provided by Scientific-Atlanta Inc. and Maxtor Inc. |
Drives |
Cables |
Technical Information |
Connecting a Drive |
FAQ
E-Mail: [email protected] Copyright© 2007 Beagle Software |