ClockCard Troubleshooter
Begin - What kind of ClockCard do you have?
not sure:
After installing the ClockCard, the computer starts OK
Yes, continue to next step
No, the computer fails to start
- Check to see that the card is fully seated in the slot
- Find card listing in BIOS »
- Try another slot in the computer
- Try removing other cards till conflict disappears
Windows found the hardware and installed the ClockCard driver after restarting
Yes, continue to next step
No, Windows did not find the card or the driver did not install properly
Not sure if the driver installed properly
Yes, continue to next step
No, I don't see it in the system tray
Not sure
The RTC Service is running, and system shows the right time
Yes, continue to next step
No, the clock shows the wrong time
After installing the ClockCard, the computer starts
Yes, continue to next step
No, the computer fails to start
- Check the installation of the card in the slot
- Try a different I/O address »
- Try removing other cards
Upon starting, the card shows in the BIOS and the LED on the card flashes.
Yes, continue to next step
No, the LED does not flash and/or I don't see the card ID in the BIOS
After installing ClockCard, the system starts with the correct date.
Yes, continue to next step
No, the date is wrong after starting with ClockCard installed
- The time on the ISA ClockCard has not been initialized. Set the date and time using the Windows Date/Time Control Panel or with ClockWatch.
The date in the BIOS setup is always different from the O/S or corrupt
Yes,
- The ClockCard activates after the BIOS setup has been executed and the BIOS date will only be corrected when the LED on the ClockCard starts flashing. Ignore the BIOS time/date settings and use the DOS/Windows time/date functions to set the real time clock.
No, the date/time is OK
Everything seems to be OK, but how do I know if ClockCard is working?
- If you've installed the ClockWatch software (Windows only), then you can call up the ClockCard test window to see both the time on the ClockCard and the operating system time. Installing the ClockWatch software »
My clock isn't right: the computer's time is not being updated from ClockCard
- To update the computer's operating system (O/S) from ClockCard while the computer is running, requires that you install and run ClockCard software. ClockWatch software is included with PCI cards and is an option with ISA cards. ISA ClockCards will set the O/S time by themselves at boot up, but require ClockWatch software to update the O/S while the computer is running. Installing the ClockWatch software »
This completes the step-by-step troubleshooter
If you still are
experiencing problems, you can start over
or contact
Beagle Software Support »
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