DocuClock Troubleshooting
The printer won't print [go to: Has it ever worked]
Other problems (invalid key code, won't start automatically, etc.) [ go to: Misc. problems]
If Yes, what has changed since you first installed it?
I've installed it on a new computer
Did you install it from the CD-ROM?
Yes, go to installation checklist
No, reinstall software using CD-ROM [go to end]
Nothing, it just stopped
[ go to: Printer Off-line]
If No, go to Printer Power on?
Printer Power On?
Are the
red and green lights on the top of the printer on?
No, check if plugged in, check the power cord, check the power supply to printer connector.
Still doesn't light?
Yes, run the self-test at next section
Passed Self-Test?
Does the printer pass the self-diagnostic test? See Printer self-test »
Yes, Passed diagnostic, but still won't print
[Printer OK], go to installation checklist
No, Failed diagnostic?
When you installed the software from CD, were there any problems?
Yes,
Do you have administrative privileges on the computer?
Yes, try to reinstall software from CD. [go to End]
No, get admin privileges or get admin to install. [go to End]
No,
Did you reboot the computer after installing the software?
Yes, [ go to Printer Off-line]
No, try rebooting the computer and trying again
I'm having other installation problems »
Printer Off-Line or Can't Connect
Did you Try Rebooting the computer
Yes, continue next step
No, reboot and go to Beginning
Is the DocuClock program running?
Yes, [ go to Connection check list
No, not sure go to next step
Check if DocuClock software is
running
[Start program from program manager, see if it running as Service]
[ See if works now, go to End]]
otherwise, go to next step
Connection
Check-list
Things to check:
Is cable plugged into the correct port on the computer?
Yes, continue next step
No, go to Beginning
Is it plugged into a serial or parallel port?
What's the difference? See Serial vs. Parallel cabling »
or, Which do I have? see Serial or Parallel - which do you have? »
If serial, is it plugged in to COM1, COM2?
If parallel, did you select LPT1?
Yes, continue next step
No, reset port and go to Beginning
Is the (serial or parallel) port visible in Windows
[See Device Manager in Control Panel] Check if the port is working in Windows »
Yes, is the port working properly? [ open up the port in the Device Manager]
If using a parallel port, what kind of port is it? [ECP, EPP, Standard, Bi-Directional]
If EPP, or not sure: Check port in BIOS »
Is there another printer assigned to the port you are using for DocuClock?
[check in the printer control panel check here »]
Other off-line troubleshooting:
The time on the computer isn't right
The computer that DocuClock is attached to
shows the wrong time
Windows reports that a new device is found when I turn on the computer and then asks for a driver. »
If another DocuClock is available, try replacing the power supply and cables from the one that is working.
go to End
This completes the step-by-step troubleshooter
If you still are
experiencing problems, you can start over
or contact
Beagle Software Support »