Sentry Troubleshooter

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• You are having problems during installation of Sentry check installation problems »
  installation problems

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I’ve installed the Sentry software - now how do I lock the clock?
Follow these steps:

• Start the Sentry software (Start->Programs File->Beagle Software->ClockWatch->ClockWatch)

• Open the Options->Settings screen in Sentry and turn on clock locking ("Lock clock...") See Sentry Administration »

  Sentry Administration

• Pres 'OK', and close Sentry (File->Exit)

• Restart Sentry

• The clock is now locked.

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I’ve installed the Sentry software - but I'm still able to change the time…
Check that:

• Sentry software has been started

• Clock Locking is turned on in the software. See Sentry Administration »

  Sentry Administration

• The software was restarted after turning on locking the first time (the green Clock Locking light should be visible on the main screen)

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How can I tell if Sentry is working?
Check that any (or all) of these occur:

• If Sentry is not visible on the desktop, check the system tray for the hidden Sentry icon. See Sentry Administration »

  Sentry Administration

• Check the Windows task manager (pres Cntrl + Alt + Delete to enter) for "ClockWatch")

• Change the time or date in the Date/Time control panel and see if it changes back after you press "OK"

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How can I tell if someone tried to change the clock?

• The Sentry event log has a record of every time change on the computer. See Sentry Administration »

  Sentry Administration

• The Action log (if enabled) will list the attempt.

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Can I get Sentry to start every time this computer starts?

• You can configure Sentry for automatic start-up that will start Sentry every time the computer is on (and you are logged in) .

• Under Windows NT/2k/XP/2003 you can enable the ClockWatch service (Options->Service) to run whenever Windows is up (regardless of who is logged in).

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The time on the computer is wrong, how do I change it?
You can either:

• Sync to the Atomic Clock using Sentry (Press the "Set Time" button)

• Stop Sentry and use the Windows control panel. See Sentry Administration »

  Sentry Administration

• Troubleshoot connection problems with time server »

  connection problems with time server

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End

This completes the step-by-step troubleshooter

    If you still are experiencing problems, you can start over
    or contact Beagle Software Support »

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